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Apps for Mobile Devices (3) I cannot find the Brother machine on my wireless network connection. (iPrint&Label) I get an error message while trying to print: "Communication Error Cannot Communicate with theDevice". (iPrint&Label) Poor print quality when printing on narrow labels. (iPrint&Label)
Connecting to a Computer (9) I cannot connect my printer to a Windows 11 computer via USB. I cannot connect my printer to the wireless network with WPS when using WPA3. I cannot install the printer driver and P-touch Editor 5.x. P-touch Editor Lite is open. I cannot install the printer driver. I cannot print. Printing is not possible. (USB connection) P-touch Editor displays "There is no printer driver installed with this application." (Windows 10) The paper settings specified from the server computer are not reflected on the client computer. Wi-Fi® LED is lit in blue (QL-810W) or WLAN icon appears on the LCD (QL-820NWB) but the printer cannot communicate with otherdevices via Wi-Fi.
Connecting to a Mobile Device (1) Wi-Fi® LED is lit in blue (QL-810W) or WLAN icon appears on the LCD (QL-820NWB) but the printer cannot communicate with otherdevices via Wi-Fi.
Error Messages/LED Indications (15) (Video) I get an error saying "The roll of labels or tape inside the machine does not match the one selected in theapplication." Error messages do not appear when using the USB connection of my printer. I cannot print and get an error message "Black/Red media is installed." (P-touch Editor for Windows) I cannot print and get an error message "Monochrome media is installed." (P-touch Editor for Windows) I get an error message while trying to print: "Communication Error Cannot Communicate with theDevice". (iPrint&Label) I get an error saying "The roll of labels or tape inside the machine does not match the one selected in the application." I got an error while installing the printer driver. (Linux) P-touch Editor displays "There is no printer driver installed with this application." (Windows 10) P-touch Editor shows an error message "This application is incompatible with the AirPrint printer driver. Select the CUPSprinter driver. Check the FAQ for details." (For macOS 12 or earlier). P-touch Editor shows an error message "This application is incompatible with the AirPrint printer driver. Select the CUPSprinter driver. Check the FAQ for details." (For macOS 13 or later). The message "Cassette not installed" is displayed on the print monitor screen. What should I do? What do the indicator lights mean? When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. ConnectionDescription:" appears. What should I do? Whenever I attempt to open Microsoft Word, Excel, or Outlook, a Security Warning window comes up and warns me that the macros maycontain viruses. What should I do? Wi-Fi® LED is lit in blue (QL-810W) or WLAN icon appears on the LCD (QL-820NWB) but the printer cannot communicate with otherdevices via Wi-Fi. More
Operating System (19) Adding a custom media size for continuous tape / roll (Linux) Creating a label with OpenOffice (Linux) Creating a label with GIMP (Linux) I cannot access the CUPS Web Interface (http://localhost:631) in Ubuntu. (Linux) I cannot connect my printer to a Windows 11 computer via USB. I cannot print and get the "lpadmin: PPD file cannot be copied!" error during installation (Or "cp:`/usr/share/cups/model/[file name].ppd' cannot be started: No such file or directory") (Linux®) I cannot print LibreOffice documents in landscape orientation. (Linux) I cannot select my printer in P-touch Editor. (For macOS 10.13 or later) I get the "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory" error message whileinstalling the CUPS driver on a Debian distribution (such as Ubuntu or Kubuntu). (Linux®) I got an error while installing the printer driver. (Linux) Information before downloading for Raspbian/Raspbian Lite (Linux) Installing the LPR driver and CUPS wrapper driver (Linux®) My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021) Print free-length labels with the set length (Linux) P-touch Editor crashes when I open it on my Mac. The driver installation finished successfully but I cannot print. (Linux) Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB. Uninstalling the printer drivers (Linux) Why does this app ask me to allow the access to "Device internal storage", "Camera" or "Contacts"? More
Machine (6) How can I reset the printer? Labels are jammed in the machine or are not ejected correctly after printing. The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows) The power button does not light up. The power turns off automatically. Where can I find my Brother printer's serial number?
Network (2) I cannot connect my printer to a Windows 11 computer via USB. I cannot connect my printer to the wireless network with WPS when using WPA3.
P-touch Editor (Mac) (11) Cannot insert data from a database into a barcode. (P-touch Editor 5.2 or later for Mac) I cannot select my printer in P-touch Editor. (For macOS 10.13 or later) I cannot select my printer in P-touch Editor. (P-touch Editor 5.x for Mac) I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x) P-touch Editor crashes when I open it on my Mac. P-touch Editor shows an error message "This application is incompatible with the AirPrint printer driver. Select the CUPSprinter driver. Check the FAQ for details." (For macOS 12 or earlier). P-touch Editor shows an error message "This application is incompatible with the AirPrint printer driver. Select the CUPSprinter driver. Check the FAQ for details." (For macOS 13 or later). The layout is incorrect when I print labels with P-touch Editor 5.x for Mac. When I try to load data from a CSV file into the P-touch Editor software for Macintosh, the characters in the data become garbled. When I try to print a label, it comes out blank. (For macOS 10.15 or earlier) Where can I download the latest P-touch Editor for Mac? More
P-touch Editor (Windows) (20) How to add Microsoft® Excel text to a Label List (P-touch Editor 5.x for Windows) I cannot register the Add-In in 64 bit editions of Microsoft Office 2010 / 2013 / 2016. (P-touch Editor 5.x for Windows) I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup"dialogue box. (P-touch Editor 5.x for Windows) I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see onthe P-touch Editor screen. I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1 / 5.2 forWindows) Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows) My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x forWindows) P-touch Editor sometimes crashes. (For Office 2013 or 2016 users) Some parts of the label are not printed. (P-touch Editor 5.x for Windows) The barcode number is not displayed below the barcode. (P-touch Editor for Windows) The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows) The printed bar code image is different from what I see on the P-touch Editor screen. (P-touch Editor 5.x for Windows) The printing date/time is not printed. (P-touch Editor 5.x for Windows) The P-touch Add-In is registered in Microsoft Word or Excel, but it still cannot be used. (P-touch Editor 5.x for Windows) The P-touch Add-In is registered in Microsoft Word, but the P-touch icon or "Brother P-touch" in the Tools menu does notappear as normal. (P-touch Editor 5.x for Windows) The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows) The text format which is used with the Add-In Function differs from the original data. Why? (P-touch Editor 5.x for Windows) When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x) When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. ConnectionDescription:" appears. What should I do? Why is the leading zero (0) missing after importing the database into P-touch Editor? More
Printing (31) (Video) Small characters or thin lines are printed faintly. (Video) Printed barcodes cannot be read. (Video) When I print a long label or many labels continuously, printing suddenly stops. 2-colour labels are not printed clearly from a Mac. I cannot print and get an error message "Black/Red media is installed." (P-touch Editor for Windows) I cannot print and get an error message "Monochrome media is installed." (P-touch Editor for Windows) I cannot print. I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup"dialogue box. (P-touch Editor 5.x for Windows) I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x) I connected multiple printers of the same model to one computer but can only print from one of them. I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see onthe P-touch Editor screen. Labels are jammed in the machine or are not ejected correctly after printing. Lines appear in areas with a high red density level. My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x forWindows) My machine has suddenly stopped printing. My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021) Poor print quality when printing on narrow labels. (iPrint&Label) Printed barcodes cannot be read. Printing is not possible. (USB connection) Small characters or thin lines are printed faintly. Some parts of the label are not printed. (P-touch Editor 5.x for Windows) The label does not feed correctly or the print is skewed to the left or right. The layout is incorrect when I print labels with P-touch Editor 5.x for Mac. The printing date/time is not printed. (P-touch Editor 5.x for Windows) The printing has poor quality, white lines, or streaks. The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows) When I print a long label or many labels continuously, printing suddenly stops. When I print many continuous labels, part of the label data is printed twice. When I try to print a label, it comes out blank. (For macOS 10.15 or earlier) When printing from an application, the application's "Collate" setting does not work correctly. When printing solid red areas, the colour may be uneven. More
Software (12) How to uninstall the printer driver and software I cannot install the printer driver and P-touch Editor 5.x. P-touch Editor Lite is open. I cannot install the printer driver. I got an error while installing the printer driver. (Linux) I selected the "Return Address Label", but nothing is displayed on the label. Information for Linux users P-touch Editor displays "There is no printer driver installed with this application." (Windows 10) P-touch Editor Lite pop-up dialogue box does not appear when connecting the printer to my computer. The [Transfer] button does not appear in P-touch Transfer Manager. (The [Save Transfer File] button remains displayed.) The Printer Setting Tool is shown in Japanese. What should I do? (For Mac users) Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB. When printing from an application, the application's "Collate" setting does not work correctly. More
Uninstallation (4) How to delete the registry information and files related to the printer driver How to uninstall P-touch Editor (P-touch Editor 5.x for Windows) How to uninstall software on my Mac computer (P-touch Editor 5.x for Mac) How to uninstall the printer driver and software
