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Copy (13) Black lines down the page Black toner marks across the page Curled or wavy Faint Grey background Hollow print Image skewed Lines across the page Toner specks White lines across the page White lines down the page White lines, bands or ribbing across the page Wrinkles or creases More
Error Messages (28) "Offline" appears on the Status Monitor. (video) I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "ReplaceToner" / "Toner Ended" or the Toner LED is still on or flashing. (Video) Paper is Jammed in the 2-sided Tray (Video) Paper is Jammed in the Back of the Machine (Video) Paper is Jammed in the Paper Tray (Video) Paper is Jammed inside the Machine (Video) Replace the Toner Cartridge 2-sided Disabled A message appears informing to "The optical photoconductor needs to be replaced. / The paper tray is almost empty. " onmy Macintosh. Cannot Detect Cartridge Error Drum ! Drum End Soon I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner"/ "Toner Ended" or the Toner LED is still on or flashing. I still receive the error message "Replace Drum" or "Drum End Soon" after I replace the drum unitwith a new one. LED Patterns and Indications Manual Feed Paper Low Tray 1 / Tray 2 / Tray 3 / Tray 4 Print Unable ## Replace Drum Self-Diagnostic Size Error DX or Size Error 2-sided Size Mismatch The error message "No machine found" appears when I installed drivers with USB connection (For Windows). The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device). TONER ENDED Toner Low or Prepare New Toner Cartridge Wrong Toner More
Fax (13) Black lines down the page Black toner marks across the page Curled or wavy Faint Grey background Hollow print Image skewed Lines across the page Toner specks White lines across the page White lines down the page White lines, bands or ribbing across the page Wrinkles or creases More
Linux (8) I cannot install the driver when using the Driver Install Tool. (Linux) I want to print using CUPS while keeping SELinux enabled. (Linux) I'm using SuSE 11.2. I cannot print to Brother monochrome machines. (Linux) Large characters are printed incorrectly. (Linux) The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux) Uninstall printer drivers (Linux) Uninstall Scan-key-tool. (Linux) Uninstall the scanner driver. (Linux)
Mobile (2) Can I use AirPrint with my Brother machine? The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
Paper Feed / Paper Jam (13) (Video) Load A4/Letter paper (Video) Paper is Jammed in the 2-sided Tray (Video) Paper is Jammed in the Back of the Machine (Video) Paper is Jammed in the Paper Tray (Video) Paper is Jammed inside the Machine Clear paper jams. Curled or wavy Envelope creases Image skewed Load Paper in the Paper Tray Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feedingpaper. How can I reduce the time it takes to start feeding paper? Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printerdriver. (For Windows Only) Wrinkles or creases More
Print (39) Black lines down the page Black toner marks across the page Brother iPrint&Scan cannot find my Brother machine (macOS) Cancel a Print Job Cannot print after a Windows 10 update (June 2020) Change the printer driver settings (Windows / macOS) Curled or wavy Envelope creases Faint Ghosting images Grey background Hollow print I cannot print from my computer via USB. Image skewed Lines across the page My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021) Poor fixing Possible solutions for print quality issues Print as a Booklet Automatically (Windows) Print both sides of paper or a booklet automatically Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing) Print on envelopes, labels or thick paper from the Manual feed slot Printing / Scanning with a mobile device Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feedingpaper. How can I reduce the time it takes to start feeding paper? Reduce Printing Noise Some characters are missing when printing PDF files from Adobe® Acrobat® /Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this? Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printerdriver. (For Windows Only) The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device). The machine prints unexpectedly or it prints garbage. The printed page is all black The printer status is Offline or Paused. Toner rubs off the paper Toner specks Turn the Toner Save Mode on or off. White lines across the page White lines down the page White lines, bands or ribbing across the page White spots on black text and graphics or black spots appear at 94 mm (3.7 in.) intervals. Wrinkles or creases More
Scan (3) Brother iPrint&Scan cannot find my Brother machine (macOS) Printing / Scanning with a mobile device The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).