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Connecting to a Computer (3) I cannot print via Bluetooth® (for Windows) I connected multiple printers of the same model to one computer but can only print from one of them. I'm now unable to print from my PC, even though I could print moments ago.
Error Messages/LED Indications (1) When I push the print button, the error message "TEXT TOO HIGH!" / "Text Too High!" / "Text toolarge!" appears on the LCD.
Operating System (2) I cannot print via Bluetooth® (for Windows) I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
Machine (5) I cannot read the display clearly (the screen is too light or dark). The ink ribbon (black tape) got caught in between the tape layers and came out of the printer, and the tape cannot be used. The screen ‘locks’, or the printer does not respond normally. The tape got jammed in the printer or the tape got stuck inside the printer. Why doesn't my printer turn on when the Power key is pressed?
P-touch Editor (Mac) (3) Cannot insert data from a database into a barcode. (P-touch Editor 5.2 or later for Mac) I cannot select my printer in P-touch Editor. (For macOS 10.13 or later) Where can I download the latest P-touch Editor for Mac?
P-touch Editor (Windows) (2) I cannot find the Transfer Template function in P-touch Editor 6.x. (for Windows) Some functions available in P-touch Editor 5.4 are not available in P-touch Editor 6.x. (for Windows)
Printing (11) How do I eliminate the margin from the start or end of my label when printing? I cannot print via Bluetooth® (for Windows) I connected multiple printers of the same model to one computer but can only print from one of them. I'm now unable to print from my PC, even though I could print moments ago. The ink ribbon (black tape) got caught in between the tape layers and came out of the printer, and the tape cannot be used. The label is not printed even though I pressed the print key. The printed label contains blank horizontal lines. The tape got jammed in the printer or the tape got stuck inside the printer. The text cannot be printed as specified. When the label is printed, there is too much margin on both sides of the text. Why doesn't my printer turn on when the Power key is pressed? More