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Advanced Functions (for Administrators) (1) Protect your Brother machine against unauthorised access over the network
Error Messages (24) "JAM INSIDE" error appears on the LCD. "Offline" appears on the Status Monitor. Belt End Soon Drum Error (Drum!) Drums End Soon/ Drum End Soon(X) I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to"Static" unexpectedly. I get an error message that indicates that the IP address is not unique, or a document is printed out on adifferent machine. I get an error "Print Queue is stopped" using Mac OSX 10.2-10.4 I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "ReplaceToner". I still receive the error message "Replace Drums", "Replace Drum(X)", "Drum End Soon", or "Drum End Soon(X)" after I replace thedrum unit with a new one. I try to configure "Common Name" using the IP address but cannot access the Print Server in Safari with SSL after Icreated a CSR or a Self-signed Certificate (macOS) I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machineon my network, I'm getting the message "No devices could be found over the network". Jam Rear Jam Tray 1 My Antivirus Software gives a warning message during the installation of Web BRAdmin. No Belt Unit No Paper No Waste Toner Out of Memory The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater) The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device). The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x. The Wireless Setup Wizard shows a dialog prompting me to install the Java Runtime Environment and I cannot finish setting up myBrother machine with a network connection (OS X v.10.10.x). When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PCscreen. What do I do? WT Box End Soon More
Fax (1) I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
Linux (19) Can I use my Brother printer with a 64 bit Linux distribution? (Linux) Delete a network scanner entry. (Linux) How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux) I cannot install the driver when using the Driver Install Tool. (Linux) I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file ordirectory" error on Gentoo (Linux) I want to print using CUPS while keeping SELinux enabled. (Linux) I'm using SuSE 11.2. I cannot print to Brother monochrome machines. (Linux) Large characters are printed incorrectly. (Linux) My machine prints 2-sided when I select 1-sided printing in the driver (Linux) Print command (cupswrapper). (Linux) Print command (LPR) (Linux) The downloaded driver's name is different from my machine's name. (Linux) The driver installation finished successfully but I cannot print. (Linux) The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux) To install the printer driver easily using a tool. (Linux) Uninstall printer drivers (Linux) Uninstall Scan-key-tool. (Linux) Uninstall the scanner driver. (Linux) When I print images, the quality is not good (Linux) More
Mobile (19) Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan? Can I print from and scan to iPhone, iPod Touch and iPad? Can I print from or scan to Android™ Smartphone? Can I select paper trays from my device (Android™) using the Brother iPrint&Scan? Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan? Can I use AirPrint with my Brother machine? Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad. Print a web page from iPrint&Scan when using an Android™ mobile device. Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad. Print PDF files or documents from the Brother iPrint&Scan application when using Windows Phone. Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad. Printing documents from Brother iPrint&Scan when using an Android™ mobile device. Printing from applications other than Brother iPrint&Scan when using an Android™ mobile device. The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device). Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device. Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device. What is Brother iPrint&Scan? Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan? Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan? More
Others (1) I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
Paper Feed / Paper Jam (7) "JAM INSIDE" error appears on the LCD. Clear paper jams Jam Rear Jam Tray 1 Print on plain paper or bond paper from the Manual feed slot The documents I print from my computer have a curl to them when they feed out of the Brother printer. How do I reduce the papercurl? The paper is skewed when it's printed.
Print (68) Adjust colour settings by using the custom setting in the printer driver Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan? Can I print from and scan to iPhone, iPod Touch and iPad? Can I print from DOS applications? Can I print from or scan to Android™ Smartphone? Can I select paper trays from my device (Android™) using the Brother iPrint&Scan? Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan? Cannot print after a Windows 10 update (June 2020) Carry out calibration to improve the colour density Change the printer driver settings (Windows / macOS) How can I create or view an XML Paper Specification document? How do I create the file for direct printing? I cannot print from my computer via network. (For Windows) I cannot print over a network using the XML Paper Specification Printer Driver. I get an error "Print Queue is stopped" using Mac OSX 10.2-10.4 I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater) I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10) I print mainly black and white documents. How can I stop the life of my colour toner cartridges from decreasing when I print? I'm having a problem with the print quality. I'm using my Brother machine in a Windows XP / Windows Vista networked TCP/IP environment. I was able to print, butsuddenly I cannot print. Why? I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine staysoffline and I cannot print. I'm printing from Microsoft PowerPoint 2003 but it is not using the settings I select in the Universal Printer Driver. (ForWindows XP) Im using Mac OS X 10.2-10.4 and the Brother machine does not appear in the Print Center or Setup Utility. In Mac OS X 10.5 Leopard, the printer icon remains in the Dock after printing. How do I remove the printer icon from the Dock andkeep it from returning? Missing image at thin line. My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021) Print a Test page Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad. Print a web page from iPrint&Scan when using an Android™ mobile device. Print both sides of the paper manually (Manual Duplex Printing for Macintosh) Print data directly from the USB flash memory drive Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad. Print on both sides of the paper. Print on envelopes, labels or thick paper from the Manual feed slot Print on plain paper or bond paper from the Manual feed slot Print PDF files or documents from the Brother iPrint&Scan application when using Windows Phone. Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad. Printing documents from Brother iPrint&Scan when using an Android™ mobile device. Printing from applications other than Brother iPrint&Scan when using an Android™ mobile device. Reprint the last print job Some characters are missing when printing PDF files from Adobe® Acrobat® /Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this? The Brother machine does not appear in the "Print & Fax" or "Print & Scan" Utility. (Mac OS X 10.5 or greater) The colour of printouts are not what I expected. The documents I print from my computer have a curl to them when they feed out of the Brother printer. How do I reduce the papercurl? The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater) The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device). The paper is skewed when it's printed. The print speed is very slow when I use XML Paper Specification Printer Driver. The printer prints unexpectedly or it prints random data The printer status is Offline or Paused. The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word2010. The toner does not fix to paper well. How do I improve the toner fixing? (poor fixing) The Universal Printer Driver searches for the Brother devices on a single network even though my computer connects to multiplenetworks. (For Windows users) Turn the Toner Save Mode on or off Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device. Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device. Use the Universal Printer Driver for BR-Script. (PostScript language emulation) What are supported file formats for the direct print feature? What is the printable area per page? When I print a document as a booklet from Microsoft Office 2003 or later, a drawing object does not position correctly on theprinted page. (For Windows BR-Script Printer Drivers users) When I print from Microsoft Excel 2002/2003, Word 2002/2003 or PowerPoint 2002/2003, semitransparent graphics are printedincorrectly. When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, theright or left hand portion of the page is blank or it prints on a separate piece of paper. When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines areprinted that shouldn't be there. When I print using the XML Paper Specification Printer Driver, the print out result is not what I expected, it is very differentfrom the original draft. When I try to print thin colour borders in Microsoft Excel, the borders are printed in black. When printing with the BR-Script Printer Driver via Mac OSX 10.5, the Black colour is incorrect and has too much Red. Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan? Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan? More
Scan (8) Can I print from and scan to iPhone, iPod Touch and iPad? Can I print from or scan to Android™ Smartphone? I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10) The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device). Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device. Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device. Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan? Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?